Fjord London
SERVICE DESIGN LEAD, UK
Fjord, now part of Accenture Song, stands as a beacon in the global design and innovation consultancy arena. With its roots in London, Fjord boasts a network of over 30 design studios worldwide. Between 2015 and 2019, I served as a Service Design Lead at the London studio, steering the creative and strategic direction of various projects.
In my role, I was pivotal in forming robust teams, orchestrating the workflow, and leading both Fjord and Accenture's teams, alongside our clients, through the entire service design journey. This encompassed research, concept development, prototyping, testing, and final delivery. I was deeply involved in hands-on work with the design team, shaping methodologies, setting outcomes, and ensuring design excellence. Concurrently, I collaborated closely with senior stakeholders and the Accenture Leadership team, fostering a unified vision and nurturing the optimal conditions for our projects' success.
For further insights into Accenture Song (previously Fjord), go to www.accenture.com/
Projects
Given the confidential nature of our projects, I'm limited in the details I can share. However, here's a snapshot of some transformative initiatives I led during my tenure at Fjord:
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Revolutionising the retail experience by integrating digital and physical realms for one of Europe's leading home improvement chains.
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Charting the next era of banking and financial services for a prominent European bank, focusing on innovative customer experiences.
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Crafting a visionary public innovation strategy for a governmental body, laying the groundwork for future advancements.
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Transforming customer loyalty for a global skincare brand by intertwining it with sustainability initiatives.
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Reimagining the future of telecommunications with personalised and engaging user experiences for a worldwide telecom leader.
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Creating a more meaningful and engaging workplace environment for public sector employees, enhancing overall job satisfaction.
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Exploring the essence of sustainability in the workplace, fostering a culture of environmental consciousness from within.
This project consisted of
Design Research
Strategy
Service and Product Design
